Buying guidance
Sales and plan guidance
Tell us your monthly image volume, product categories and required workflows so we can compare the current plans with your needs.
Ask about plan fit
Contact
Talk to the team behind your product imagery.
Get clear guidance on plans, account or billing questions, product-image workflow, and the WooCommerce plugin.
Sales, account and billing questions
Product workflow help
WooCommerce plugin guidance
Choose your request
Start with the team path that matches your problem.
A clear subject helps us understand whether you need buying guidance, account support or plugin troubleshooting.
Existing account
Account and billing support
Include the account email, plan or invoice context, and a screenshot if you need help with access, credits, renewal or billing.
Get account help
WordPress
WooCommerce plugin help
Share your WordPress, PHP and WooCommerce versions, the workflow step that failed, and any visible error or screenshot.
Get plugin helpSend a message
Tell us a bit about your store.
Use the form for a detailed request. The more relevant context you share, the easier it is for us to understand the issue and route the first reply.
What helps us understand the request
- Your store URL or platform (Shopify, WooCommerce, etc.)
- Approximate number of products / images per month
- What you're trying to achieve (lifestyle shots, ads, models…)
- Screenshots or example images, if relevant
Ways to reach us
Pick the channel that fits the moment.
Three direct paths to our team, choose the one that best fits your request.
Live support
Live chat
Chat with our team directly from the widget in the bottom right. Best for quick questions, account help and troubleshooting.
Start live chat
Email
support@fotogenic.ai
Best for detailed requests that need a store link, screenshots, account context or a reply you can keep in one thread.
Send email
Plans and volume
Plan guidance
For larger catalogs, recurring drops and teams that need predictable monthly image volume.
Ask about plans
Live chat
We are here when you need us.
Open the chat widget in the bottom right for a quick product, account or workflow question while the team is available.
Open live chat
Email instead
If chat is unavailable, send the same request by email so the details stay together in one thread.
What we can help with
Common reasons people reach out.
Getting better results
Input-image checks, guided controls, brand presets, model direction and review steps for your category.
Plans and billing
Plan fit, credits, renewal, cancellation, invoices and questions about the current billing terms.
Teams and agencies
Shared workflows, recurring catalogs, higher monthly usage and product batch planning.
Product workflow
Choose stronger source images, match an output type to the job and build a repeatable review process.
FAQ
Before you write, quick answers.
Use live chat for a quick question while the team is available. Use email or the form when you need to share a store link, screenshots, billing context or a detailed WooCommerce issue.
Yes. For larger catalogs, we help with product setup, brand presets, common output types and the first batch workflow.
Yes. Share your expected monthly image volume and required workflows at support@fotogenic.ai. We will compare the current standard plans first and discuss the next practical option if none fits.
We can discuss Fotogenic fit for agencies, recurring catalog work and multiple brand workflows. Share how your team separates clients, approvals and monthly volume so we can answer against the current product capabilities.
Still have questions? We are one message away.
Live chat for the fastest reply, email for everything that needs a thread.